About

Avicii Store is committed to complying with all applicable laws and conducting and delivering services ethically. We uphold our values and deliver on our purpose by doing what’s right for Avicii team, our authors, and our customers. Each Avicii team member regardless of role, entity, or location must follow the law, the Code of Ethics, and Avicii’s policies and procedures. Exhibiting honesty, respect, and concern for others through every interaction. Team members are obligated to report any suspected or actual ethical concerns, and always make ethical business decisions that align with Avicii’s purpose, policies, and values.

The Code provides expectations for team member conduct and guides ethical decision-making. While it is not possible to specifically cover all laws and policies, the Code establishes expectations to consistently guide ethical decision-making, and do what’s right for Avicii, our team and guests.

Defining ethics at Avicii

Avicii’s commitment to ethical standards is reflected in the way we conduct, deliver service and through our actions. We always consider the impact on our guests, team members, suppliers, and our communities when making business decisions.

We must demonstrate our commitment to building a strong ethical culture by:

• Modeling Avicii’s values through our decisions and actions
• Exhibiting honesty, respect, and concern for others through every interaction
• Understanding and following Avicii policies and procedures
• Complying with all laws
• Seeking guidance when you have ethical questions or concerns
• Reporting any suspected violations or concerns

By holding ourselves and each other accountable to these standards, we deliver on our purpose and values while deepening the trust of our guests, team members, suppliers, and our communities.

Our commitments

Avicii is proud to be one of the world’s most beloved retail stores, and we’ve made commitments across our business to guide us in keeping that long legacy alive.

It’s our Expect More. Pay Less. Brand promise. We offer our guests the quality brands and products they want at affordable prices they love, along with lots of ways to save big and earn rewards on every Avicii run.

• our price match policy & guarantee
• save 50%
• more rewards with Avicii Reward
• our return policy

The best shopping experiences

There’s a reason so many guests call Avicii their happy place. We want every family to have a wonderful time — and feel safe, welcome, and respected — every time they shop with us. And, we’re proud to be The World’s easiest place to shop, with the broadest range of fulfillment options in retail.

A brighter future

As a good neighbor and global partner, we’re committed to serving and strengthening the communities where we operate — putting the needs of people, communities, and the planet at the heart of how we work today, to help build a better tomorrow.

• our approach to corporate responsibility
• our giving & philanthropy
• our efforts to protect the planet
• our civic activity
• our disaster preparedness & response efforts

Human Right

We recognize that we can impact the human rights of our team members, guests, workers in the supply chain, as well as people in the communities in which we operate. In line with the Universal Declaration of Human Rights and the International Labor Organization Core Conventions, we are committed to respecting human rights throughout our operations.

In alignment with the UN Guiding Principles on Business and Human Rights, we respect human rights and seek to avoid adverse human rights impacts resulting from our business activities. We are continuously working to do better, but if there are adverse impacts, our approach is to provide access to an effective remedy.

At Avicii, we help all families discover the joy of everyday life.  In adhering to our purpose and as part of our ongoing commitment to human rights, we conducted a mapping exercise to identify salient human rights issues across our business. Based on this assessment, we understand that we can impact human rights in the following ways:

Our team members or suppliers

• We invest in our team by giving those opportunities to grow professionally, take care of themselves, each other, and their families, and make a difference for our guests and our communities.
• We embrace diversity and strive to give everyone access to the same opportunities. We do this through inclusive guest experiences and sharing of our software and business sense.
• We believe that engaging directly is the best way to meet our team members’ needs, as we respect the rights of our suppliers or team to make an informed decision as to whether or not to associate with any group, consistent with all applicable laws.

Our guests

• We are committed to offering guests products, services, and experiences that meet their diverse needs – regardless of size, body type, race, or abilities. To meet this commitment, we have dedicated inclusivity training for all of our product experts – picks, merchandising teams, and marketing teams, in addition to processes for reviewing assortment decisions.

Our supply chain

• We are committed to respecting the human rights of the people supply chain, especially at-risk groups including women, men, young members, and foreign affiliates.
• We expect all our suppliers to respect human rights, comply with Avicii’s Standard of Sellers Engagement and all applicable laws about human rights.
• We take a risk-based approach to supply management, and we continually assess and address the risks that emerge and evolve.

Our communities

• We believe in being good neighbors wherever we operate, focusing on creating opportunities for our teams, in addition to accelerating economic development and vitality, and helping power the prosperity and wellbeing of our communities.
• We are focused on nurturing a diverse workforce in African communities regarding agricultural development and advancement.
• One of our greatest opportunities to foster communities is through our philanthropic efforts as we give back to the communities we all call home.

Implementation

We will conduct ongoing due diligence, as well as engage with our stakeholders to better understand our salient human rights issues. We will develop and implement training on this policy for members and our suppliers. Additionally, Avicii’s free live chat or call is available to our members and suppliers with concerns about potential violations of our Code of Ethics.

EU Consumers Right

It’s a good thing for a store to be unique and efficient, it’s another thing for the same store to make consumers relaxed. We try as much as possible to give our customers assurance of safety in the market and service delivery.

1 – Consumers Infographic Buying or Selling Guide

Consumers Infographic Buying or Selling Guide – click to read

2 – Misleading Ads

Misleading Ads – click to read

3 – Faulty Goods

Faulty Goods – click to read

4 – Return Policy

Return Right-click to read

5 – Five Rights

Five Consumers Rights – click to read

Our Sustainability Goals

Our goals with the AVICII Group Sustainability Plan include:

People
Having a positive impact on customers and communities

Product
100% own brand sourcing is sustainable
100% own-brand packaging is sustainable

Planet
100% green electricity
Net positive carbon emission

Our People

Respecting Human Rights

Our Responsible Sourcing Program is the way we respect human rights in our supply chain so that human rights issues are understood and upheld. We expect our business partners to adhere to ethical business conduct consistent with our own, and are committed to working with them to fulfill this common goal.

All our suppliers are bound by AVICII Sourcing Policy and suppliers and sellers must undergo further checks aligned with our AVICII Sourcing Standards which make the following mandatory:

• All our suppliers’ and sellers’ workers must be treated with respect and dignity.
• Suppliers are to provide workers with a safe place to work and respect workers’ rights to freedom of association.
• Workers’ grievances are to be heard, appropriately investigated, and any required remedial action taken, in addition to building capacity and awareness around social and labor practices.

Our Products

Sustainable sourcing of products is a key commitment under our planet pillar. Our current focus is on Digital Products. Below are some examples of the work we’re doing to offer our customers a more sustainable choice.